Working for clients nationally, OAH is head-quartered in Cheshire, a short commute out of Manchester and convenient to the motorway network and airport.  Our offices are located on King Street in the heart of Knutsford.

117 – 123 King Street
WA16 6EH

Main Number:
+44 (0) 1565 655837

Email us:
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Madeleine Abas direct:
+44 (0) 1565 655807

Madeleine Abas mobile:
+44 (0) 7799 414159

    Complaints Process

    We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided please inform us immediately so that we can do our best to resolve the problem.

    In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. However, if you would like to make a formal complaint, then please read our full complaints procedure. Making a complaint will not affect how we handle your case.

    What to do if we cannot resolve your complaint

    The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

    Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

    • Within six months of receiving a final response to your complaint and
    • No more than six years from the date of act/omission; or
    • No more than three years from when you should reasonably have known there was cause for complaint.

    If you would like more information about the Legal Ombudsman, please contact them.

    Contact details

    Call: 0300 555 0333 between 9.00 to 17.00.
    Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

    What to do if you are unhappy with our behaviour

    The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

    Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

    Further help

    If you require further assistance, please contact the Professional Ethics helpline.